Standard Return for Credit
Products eligible for return:
- New-in-box, unused products purchased directly by you from ROSEPETALCONES.COM.
- All product returns must be made within 30 days of the purchase date.
- All original packaging and product originally included with the product must be returned.
- Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
- Any product not purchased from ROSEPETALCONES.COM
- Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
- Any product that is returned without all original packaging and products.
- Any product from which the UPC code has been removed from its packaging
- ROSEPETALCONES.COM cannot accept returns on used or discontinued product.
- The customer assumes all shipping costs associated with the return.
- A standard restocking fee of 25% will apply.
* Returning non-stock and special order products
* Non-stock and special order products may be returned for credit within 30 days of purchase if ROSEPETALCONES.COM agrees to accept the return. If your product was a non-stock or special order item, an additional restocking fee may apply.
Defective/Damaged Product Return Policy
ROSEPETALCONES.COM stand behind the products we peoduce. If a product defect is the result of a manufacturing production and packaging process, a full credit or replacement will be issued.
What is defective product?
- All products that are faulty or require service within 30 days of invoice date are considered defective or dead out of box product.
- All claims for a defective product must be made within 30 days of invoice date.
- Defects due to improper use and application are the responsibility of the customer.
- Any replacements shipped to the customer will be invoiced for and credited upon the return of the defective product.
- Upon testing the returned product, the replacement product will be shipped to the customer at ROSEPETALCONES.COM’s expense.
- ROSEPETALCONES.COM will ship replacement units in advance of defective units being returned if a request for advance replacement is accompanied by a new customer purchase order or cash payment.
- Once the defective product has been received at ROSEPETALCONES.COM , you will be credited in full for the cost of the replacement unit.
- Advance replacement products cannot be returned if they are opened and used.
Shipping Damages & Discrepancies
- All wrong shipped or short shipped product issues will be resolved immediately. Replacements will ship within 24 hours of notice (depending on stock availability).
- If there is damage due to shipping it is the responsibility of the account holder to follow-up with their carrier for all claims.
- All claims against ROSEPETALCONES.COM ’s carrier accounts must be made within 30 days. All damages must be listed on the delivery bill of lading.
RETURN A PRODUCT TO ROSEPETALCONES.COM
- Complete a Support Request Form www.rosepetalcones.com/support
- Print completed form and include it with the product you are returning to ROSEPETALCONES.COM.
- Ship your return to ROSEPETALCONES.COM 10500 Old Castle Rd, Valley Center, CA 92082
- A customer service agent will contact you in regards to the status of your return.